TopAV | Cookie Policy

Introduction

This Cookie Policy explains how Strive AV Limited trading as TopAV, Unit 4C, Birches Industrial Estate, East Grinstead, RH19 1XZ, United Kingdom, uses cookies and similar technologies on our website (https://www.topav.co.uk) (“our website”). By using our website, you consent to the use of cookies in accordance with this policy. If you do not agree, please disable cookies via your browser settings.

Effective Date

This Cookie Policy is effective from 01st May 2024

What Are Cookies?

Cookies are small data files sent from a website’s server to a web browser, processor memory, or hard drive, where they are stored. Cookies can enhance user experience by remembering preferences, facilitating navigation, and storing login information.

Types of Cookies

• Essential Cookies: Necessary for the website to function correctly and provide services requested by the user. These are automatically placed on your device.
• Non-Essential Cookies: Used for purposes like analytics and advertising, and are only placed on your device with your consent.

How We Use Cookies

Essential Cookies: These cookies are crucial for the basic functioning of our website and services. They enable core functionalities such as security, network management, and accessibility.

• Functional Cookies: Enhance website functionality and user experience.
• Analytical Cookies: Help us understand how visitors interact with our website, improving the user experience.
• Targeting/Advertising Cookies: Track your browsing habits to display relevant advertisements.

Legal Basis for Processing: Consent (Article 6(1)(a) of the GDPR) and legitimate interests (Article 6(1)(f) of the GDPR).

Details of Cookies Used

Functional Cookies

• wooTracker: Third-party persistent cookie for live chat recognition. Expires after 2 years.
• Frontend, Frontend_cid, History.store: First-party session cookies for website appearance and personalization. Expire after session ends.
• _cfduid: Third-party persistent cookie to identify trusted web traffic. Expires after 1 year.
• _stripe_mid, _stripe_sid, _nsr: Third-party session cookies for payment gateway. Expire at session close.
• m: Third-party persistent cookie for payment gateway. Expires after 10 years.

Analytical Cookies

• Fr: Third-party persistent cookie for user analysis. Expires after 3 months.
• Tr: Third-party session cookie for user analysis. Expires at session end.
• Ict_0, Ict_master, Ictf_il999, Ictf_in999, Ictf_master: Third-party persistent cookies for user analysis. Expires after 10 years.
• Google Analytics: Tracks user interaction with the website. Opt-out here: https://tools.google.com/dlpage/gaoptout

Targeting/Advertising Cookies

• Facebook (FR, tr): Used to display ads based on user interests. Persistent cookie expires after 3 months; session cookie expires at session end. Facebook privacy policy: https://www.facebook.com/privacy/explanation
• Google AdWords: Tracks ad performance and user behavior. Google privacy policy: https://www.google.com/policies/privacy/partners/

Managing Cookies

Cookie Control Tool: You can manage your cookie preferences using our cookie settings tool available at https://www.topav.co.uk/cookie_settings./

Browser Settings: Most web browsers allow you to control cookies through their settings. Below are links to instructions for popular browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
• Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
• Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US

Existing Cookies: To clear cookies, select the option to clear your browsing history and ensure that the option to delete cookies is selected.

Google Ad Settings: Manage and opt out of Google advertisement personalization here: https://adssettings.google.com/

Web Beacons

We use web beacons in our marketing emails and on our website to track engagement and gather data such as IP address and browser information.

Legal Basis for Processing

Legitimate Interests: Analysing the effectiveness of our marketing campaigns and advertisements.

Managing Web Beacons

You can opt out of web beacons by setting your browser to block cookies and trackers, or by selecting ‘do not display images’ in your email settings.

If you have any questions or concerns about our use of cookies, please contact us at sales@topav.co.uk.

By using our website, you agree to the use of cookies as outlined in this Cookie Policy. For further information, please contact us at sales@topav.co.uk

TopAV is a trading name of Strive AV Limited, a company registered in England and Wales. Company number: 04102256, VAT Number: GB769341302, Telephone: 01342 649575, Address: TopAV, Unit 4C, Birches Industrial Estate, Felbridge, East Grinstead, RH19 1XZ